Frequently Asked Questions
Everything you need to know about shopping with Reliquia Collective.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request.
What materials are used in your jewelry and accessories?
Reliquia Collective uses high-quality materials including 18k gold fill, 14k gold plating over brass, and ethically sourced gemstones. Detailed material information is listed on each individual product page.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, neglect, or accidental damage.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.